Effective Date: 09th July 2026.
Welcome to Maison Orvino.
Maison Orvino is a trademark brand owned and operated by LUNA, a GST-registered business located in Erode District, Tamil Nadu, India.
Your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information
when you visit our website, create an account, place an order, or contact our customer support.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our products and services, we may collect the following information:
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Personal Information
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Full Name
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Email Address
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Mobile Number
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Billing Address
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Shipping Address
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Order Information
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Products Purchased
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Order History
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Payment Status
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Shipping Preferences
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Technical Information
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IP Address
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Browser Type
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Device Information
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Operating System
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Website Usage Data
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Cookies
2. How We Use Your Information
Your information is used to:
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Process and fulfil your orders.
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Deliver products to your preferred shipping address.
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Process secure payments.
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Provide customer support.
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Send order confirmations and shipment updates.
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Improve our website, products, and services.
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Prevent fraud and unauthorized activities.
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Comply with applicable legal obligations.
We collect only the information necessary to provide our services.
3. Payment Security
Maison Orvino accepts secure online payments through Razorpay.
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We do not store your:
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Credit Card Number
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Debit Card Number
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CVV
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UPI PIN
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Net Banking Credentials
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Passwords
All payment information is securely processed by Razorpay in accordance with applicable security standards.
4. Shipping Information
To deliver your orders, shipping information may be shared with our logistics partners through Shiprocket and its authorized courier partners.
Only the information necessary to complete your delivery will be shared.
5. Cookies
Our website uses cookies to:
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Improve website functionality
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Remember your shopping preferences
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Maintain your shopping cart
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Analyse website traffic
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Enhance user experience
You may disable cookies through your browser settings. However, some website features may not function properly.
6. Marketing Communications
If you subscribe to our newsletter, we may occasionally send information regarding:
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New Collections
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Product Launches
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Craftsmanship Articles
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Shirt Care Guides
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Exclusive Offers
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Brand Updates
You may unsubscribe at any time using the unsubscribe link included in our emails.
7. Information Sharing
Maison Orvino respects your privacy.
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with:
Razorpay (Payment Processing)
Shiprocket and Delivery Partners (Order Fulfilment)
Government or Regulatory Authorities where required by law
8. Data Protection
Maison Orvino implements reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Although we follow industry-standard security practices, no method of internet transmission or electronic storage is completely secure.
9. Data Retention
We retain customer information only for as long as necessary to:
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Complete your orders
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Provide customer support
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Maintain business records
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Comply with tax and legal requirements
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Resolve disputes where necessary
10. Your Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Update your contact details
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Delete your account where legally permissible
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Withdraw marketing consent at any time
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Requests may be submitted through our Contact page.
11. Third-Party Services
Our website may use trusted third-party services including:
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Razorpay
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Shiprocket
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Google Analytics
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Google Merchant Center
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Meta Pixel
These services have their own privacy policies governing the use of your information.
12. Children's Privacy
Maison Orvino does not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
The latest version will always be available on this page with the updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Administrative Office:
Maison Orvino (A Unit of Luna)
Door No.52, Pavalam Street,
Municipal Colony,
Erode-638004, Tamil Nadu, India
Call: +91 7373103031
Email: support@maisonorvino.com