Effective Date: 09th July 2026.
Thank you for shopping with Maison Orvino.
Maison Orvino is a trademark brand owned and operated by LUNA, a GST-registered business located in Erode District, Tamil Nadu, India.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our website.
1. Shipping Coverage
Maison Orvino currently ships across India.
At this time, we do not offer international shipping. We will announce international delivery availability on our website when introduced.
2. Shipping Charges
We offer Free Standard Shipping on all prepaid and eligible orders across India.
Based on your RTO score, if you choose Cash on Delivery (COD) orders, a ₹49 Cash on Delivery handling charge will be applied at checkout, If applicable.
This charge covers additional operational and payment handling costs associated with COD orders.
3. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation or order verification.
Orders are processed only on business days, excluding Sundays and public holidays.
During new product launches, promotional events, or festive seasons, processing times may be slightly longer.
4. Delivery Timeline
After dispatch, most orders are delivered within 3–7 business days, depending on the delivery location and courier service availability.
Delivery timelines may vary for:
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Remote locations
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Weather conditions
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Public holidays
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Natural events
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Unexpected logistics delays
The delivery dates displayed on our website are estimates and should not be considered guaranteed delivery dates.
5. Shipping Partner
Maison Orvino ships orders through trusted courier partners using Shiprocket to ensure reliable delivery and shipment tracking.
Courier partners may vary depending on your delivery location.
6. Order Tracking
Once your order has been dispatched, you will receive:
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A shipping confirmation email or SMS
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Tracking information
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Courier details (where applicable)
You can use the tracking number provided to monitor your shipment until delivery.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information.
Maison Orvino shall not be responsible for delays or failed deliveries resulting from:
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Incorrect address
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Incomplete address
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Incorrect contact number
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Customer unavailability
If a shipment is returned due to incorrect delivery information, additional shipping charges may apply for reshipment.
8. Failed Delivery Attempts
Courier partners may attempt delivery more than once.
If delivery cannot be completed after multiple attempts, the shipment may be returned to Maison Orvino.
In such cases, customers may be required to pay applicable reshipping charges before the order can be dispatched again.
9. Damaged Packages
If your package appears visibly damaged during delivery, we recommend:
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Inspecting the package before accepting it.
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Taking clear photographs of the package and product.
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Contacting Maison Orvino within 48 hours of delivery.
We will review the issue and provide an appropriate resolution in accordance with our Returns, Refund & Exchange Policy.
10. Delays Beyond Our Control
While we make every effort to deliver your order on time, Maison Orvino shall not be held responsible for delays caused by:
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Extreme weather conditions
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Natural disasters
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Government restrictions
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Transport disruptions
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Public holidays
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Courier operational issues
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Events beyond our reasonable control
11. Contact Us
For any shipping or delivery-related questions, please contact our Customer Support team.
Administrative Office:
Maison Orvino (A Unit of Luna)
Door No.52, Pavalam Street,
Municipal Colony,
Erode-638004, Tamil Nadu, India
Email: support@maisonorvino.com.