Effective Date: 9th July 2026.
Welcome to Maison Orvino (A Unit Of Luna).
These Terms & Conditions govern your use of our website and the purchase of products from Maison Orvino.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website.
1. About Maison Orvino
Maison Orvino is an online menswear brand offering ready-made formal shirts through its official website.
We are committed to providing accurate product information, secure online shopping, and reliable customer support.
2. Eligibility
By placing an order, you confirm that:
You are at least 18 years of age or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.
3. Products
We strive to display our products, colours, and product descriptions as accurately as possible.
However:
Actual colours may vary slightly depending on your device display.
Minor variations in fabric texture, stitching, or finishing may occur as part of normal manufacturing processes.
Product images are for illustration purposes and may vary slightly from the delivered product.
4. Pricing
All prices displayed on our website are in Indian Rupees (INR).
Prices may change without prior notice.
Applicable taxes will be displayed during checkout where required.
Maison Orvino reserves the right to correct pricing errors at any time.
5. Orders
An order confirmation email does not constitute final acceptance of your order.
Maison Orvino reserves the right to:
Accept or decline any order.
Cancel orders suspected of fraud or misuse.
Limit quantities purchased by a single customer.
If an order is cancelled after payment, the amount paid will be refunded to the original payment method.
6. Payments
We accept secure online payments through Razorpay.
Available payment methods may include:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
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Cash on Delivery (COD) is available for eligible locations within India.
We have rights to cancel or collect ₹49 handling charges by based on your RTO score
7. Shipping & Delivery
Free standard shipping is available across India.
Orders are generally processed within 1–2 business days.
Delivery timelines vary based on destination and courier service availability.
Delays caused by weather, public holidays, natural events, or courier disruptions are beyond our control.
8. Returns, Refunds & Exchanges
Returns and exchanges are governed by our Returns, Refund & Exchange Policy.
In summary:
Returns are accepted within 14 days from the date of delivery.
Products must be unused, unworn, unwashed, and returned with original tags and packaging.
Size exchanges are subject to stock availability.
Refunds are processed within 5 working days after the returned product successfully passes our quality inspection.
9. Order Cancellation
Orders may be cancelled before dispatch.
Orders that have already been shipped cannot be cancelled but may be eligible for return according to our Returns Policy.
10. Product Availability
Certain products may become unavailable without prior notice.
If a product becomes unavailable after an order has been placed, Maison Orvino will notify the customer and process an appropriate refund if required.
11. Intellectual Property
All content available on this website, including but not limited to:
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Logos
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Product images
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Photographs
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Graphics
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Text
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Designs
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Videos
is the intellectual property of Maison Orvino and may not be copied, reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
Maison Orvino shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or the purchase of our products, except where required by applicable law.
Our maximum liability shall not exceed the value of the product purchased.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Erode District, TamilNadu State.
15. Changes to These Terms
Maison Orvino reserves the right to update or modify these Terms & Conditions at any time.
The latest version will always be published on this page.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our Contact page or the official Maison Orvino customer support email - support@maisonorvino.com.